User Terms and Conditions

These Terms and Conditions set out the rules for using Winorama’s online casino services and describe the contractual relationship between us and our users. They explain your responsibilities when using the site, our obligations, and the framework for deposits, withdrawals, promotions and dispute handling. By registering an account you accept these terms and any rules or policies we publish on the site.

Account responsibilities

You are responsible for keeping your account details correct and secure. Only one account is permitted per person, household and payment instrument. You must not share login details or allow others to access your account. If you suspect unauthorised access you must notify us immediately and change your password. We reserve the right to suspend, restrict or close accounts where we suspect fraud, money laundering, multi-accounting, bonus abuse or other prohibited conduct.

Eligibility requirements

To open and operate an account you must meet the minimum age requirement in your jurisdiction and be legally permitted to gamble. You must provide accurate personal information at registration and during any verification checks. We may require proof of identity, proof of address and payment method verification before approving withdrawals or lifting account limits. Failure to complete verification when requested may result in account suspension and delayed payouts.

Acceptable platform use

Use of the site must be lawful and in line with these terms. You must not attempt to manipulate games, exploit software, interfere with site operation or engage in abusive behaviour towards staff or other users. Any attempt to circumvent restrictions, hide identity or use automated means to access services is prohibited. We may apply transaction or bet limits and monitor activity to protect the integrity of the platform.

General bonus and promotion rules

Promotions are subject to separate terms which form part of these Conditions. Bonus funds are credited as described in the promotion and are usually subject to wagering requirements, game restrictions and maximum cash-out limits. Only one bonus may be applied per account where stated and misuse of promotions will result in forfeiture. We will publish current promotion rules on the site and apply them consistently.

Deposits and withdrawals

Payments must be made from accounts or cards in your name. Minimum and maximum deposit or withdrawal amounts vary by payment method and may be shown in your cashier. We process withdrawal requests after completing any required verification checks; additional checks may be necessary for larger amounts. Payouts may be returned to the original payment method where possible. We do not guarantee processing times for third-party financial services.

Dispute resolution

If you have a complaint you should contact our support team in the first instance so we can attempt to resolve the matter informally. If the issue remains unresolved you may refer it to any formal dispute resolution process we publish on the site. We will handle disputes in a fair and timely way and retain records of relevant activity for investigation. Legal rights you hold under applicable law are not affected by these terms.

Updates to terms and conditions

We may update these terms from time to time to reflect changes to services, law or operational procedures. Significant changes will be communicated via the site or by email where appropriate. Continued use of your account after updates constitutes acceptance of the revised terms. If you do not accept changes you should close your account and withdraw any available balance in accordance with the withdrawal process.