Winorama Casino Responsible Gambling

At Winorama we take responsible gambling seriously. We want every player to enjoy their time with us while keeping control of their play. That means offering clear tools, straightforward limits and access to support when it is needed. If you ever feel your gambling is becoming a problem, please get in touch and use the controls available on your account.

Our player protection principles

We aim to protect vulnerable players and promote safe, sustainable play. We use age checks, identity verification and monitoring to detect risky behaviour. Where appropriate, we will contact players to offer help, apply temporary restrictions or suspend accounts while enquiries are carried out. Our approach is centred on prevention, early intervention and referring players to qualified support services.

Activity-control tools

Players can manage their activity directly from their account. Controls include deposit limits, loss limits, session time reminders, voluntary time-outs and full self-exclusion. These tools are available to all players and can be adjusted at any time via the responsible gambling section or by contacting support for assistance.

Deposit limits

You can set daily, weekly and monthly deposit limits. Limits take effect immediately for new amounts and help prevent overspending. If you exceed a chosen limit, further deposits will be blocked until the limit is reduced or reset in line with the selected cooling-off period.

Loss limits

Loss limits allow you to cap how much you can lose over a set period. These limits apply across your account to support more controlled play and are recommended for anyone who wants to manage their spending more tightly.

Time limits and account breaks

Session reminders and time limits are there to help you keep an eye on how long you play. You can set automatic session reminders or choose a short account break if you need a pause. For longer-term support, you can request a voluntary self-exclusion for a period that suits you.

Self-exclusion

If you decide you need a longer break, self-exclusion blocks access to your account for an agreed period. During self-exclusion, we will stop sending promotional material and can help set up exclusions from affiliated sites where applicable. Contact our support team to arrange self-exclusion or make changes.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, borrowing to gamble, spending more time than planned, neglecting responsibilities, or feeling distressed about gambling. If you notice these signs in yourself or someone close to you, take action early.

Tips for maintaining control

Set realistic limits, stick to a budget, treat gambling as entertainment not income, take regular breaks and avoid gambling when upset or under the influence of alcohol. Keep records of your deposits and losses and use the account tools to enforce the limits you set.

Professional help and support organisations

For additional help, consider contacting recognised UK support organisations such as GamCare and BeGambleAware. They offer practical advice, confidential helplines and treatment options. If you prefer, a GP or local support service can also provide guidance and referrals. If you need help setting account controls, contact our support team and we will assist you promptly.