User Privacy Policy
At Winorama we take your privacy seriously. This Privacy Policy explains what personal and technical information we collect when you use our online casino services, how we use and protect that information, and the choices you have about your data. We aim to be clear and practical about our data handling so you can manage your account with confidence.
Types of data we collect
We collect a range of information to provide and improve our services. This includes:
- Personal data - name, date of birth, email address, phone number and proof of identity where required for verification.
- Account and transactional data - account username, currency, deposit and withdrawal history, payment instrument details (partly redacted), and bet/play activity.
- Technical data - IP address, device identifiers, browser type, operating system and location data inferred from your IP address.
- Usage and behavioural data - game preferences, session duration, error logs and interaction with promotions or communications.
How we use your information
We use personal and technical data for legitimate operational purposes, including:
- Creating and managing your account and processing deposits, withdrawals and transactions.
- Verifying identity and carrying out anti-fraud, anti-money-laundering and security checks.
- Delivering customer support and responding to enquiries.
- Improving site performance, personalising content and analysing usage trends.
- Meeting legal and regulatory obligations where required.
Data protection practices
We protect your information with a range of technical and organisational measures. These include encryption of data in transit, access controls for authorised staff only, secure storage systems and regular security monitoring. We retain personal data only for as long as necessary to fulfil the purposes set out in this policy and to comply with legal obligations.
Cookies and tracking technologies
We use cookies and similar technologies to give you a smooth experience, remember preferences and measure how our services are used. This covers essential session cookies, analytics cookies and optional performance cookies. You can manage cookie preferences through your browser settings or via our cookie tool where available.
User rights
You have rights in relation to your personal data. These include the right to access the data we hold about you, request correction of inaccurate data, request deletion where permitted, and object to certain types of processing. You may also withdraw any consent you have given at any time.
Access, correction and deletion
You can review and update many details in your account settings. To request access, correction or deletion, please contact our support team at [email protected]. We will respond to verification requests and handle valid requests in line with applicable data protection requirements.
Information sharing and third parties
We may share necessary data with service providers who assist us in operating the site - for example payment processors, identity verification and fraud prevention providers, hosting and analytics services. We only share the data required for these services and put contractual safeguards in place. We may also disclose information to comply with legal obligations or to protect our customers and services.
Privacy policy updates
We may update this policy from time to time. Any significant changes will be posted on this page with an updated effective date. We encourage you to check this policy periodically so you are aware of how we protect your information.